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RETURN & EXCHANGE POLICY
Your perfect pleasure is what we aim for! You have 30 days from the date of delivery to return your purchase if we have still not met your expectations.Modlily will do all in our power to make it better.
JUST FOLLOW THESE STEPS
RETURN & EXCHANGE CONDITIONS
1. We will accept returns or exchanges within 30 days of delivery.
2. Each order is eligible for one free exchange for a new size, color, or alternative item.
3. The original shipping and insurance fees are non-refundable if return for a refund. A US$9.99 of shipping and handling fee will be deducted from your refund for the use of Modlily return label.
4. Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged.
5. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
6. Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
7.You can email us or submit a ticket if you encountered issues when processing a return.
1.We will accept returns within 30 days of delivery.
2.Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned.
3.For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
4.Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
5.The original shipping and insurance fees are non-refundable if return for a refund. A ￡3.99 of shipping and handling fee will be deducted from your refund or charge when we process the exchange for the use of Modlily return label.
6.You can email us or submit a ticket if you encountered issues when processing a return.
7.Customers need to pay the return shipping charge.
NOTES
1. Non-Modlily items sent to our return address will be discarded upon receipt.
2. Any address on the parcel is not an authorized return address, and you are still liable for any losses caused by the incorrect address.
3. If you decide to use your own preferred carrier, you are still in responsibility of the item(s), including any loss or damage, until we get it.
start a returnFAQ
What items can't be returned?
For sanitary reasons, beach blankets, swimming rings, sunglasses, jewelries, hair accessories and Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
How to start a return online - fast and easy?
Please log in to My Orders and click "Return & Refund" button, then follow the instructions to submit return application. We will help you process return or exchange.
Could I get the full refund if I return the order?
1.Modlily is not responsible for lost, missing or damaged packages in return transit. We suggest you contact shipping company for a claim.
2.Please be sure to double check your returns before shipping them out. We are not responsible for the return of non-Moddily product and which didn't arrvied at our address correctly.
3.The original shipping fee and insurance are non-refundable.
When will I get the refund?
1.The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
2.It normally takes one business day for the refund to appear on your Modlily wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
3.It normally takes 1-3 working days for the refund to show in your PayPal (normally 48 hours ); 10-20 business days on your credit/debit card that depends on your financial institution.
Where is your return warehouse?
Our return address is in New Jersey of United States. Kindly note that any address on the parcel is not approved return address and we don't accept the returned package without authorized return address from customer service.
Do I need to pay for return shipping charge?
Yes. Customers need to pay the return shipping charge.
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