How to Track | modlily.com

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Method 1

Click "TRACKING" on the left of website, you just need to put in order number or tracking number.

There is still another way to track order, with 2 steps.

Method 2

In “My Orders”, you will be able to get an overview of your order history and their status. Click "Track" button, you will be directed to a new page and see track info and link.

Tracking Result

If you still have any question to contact with our customer service, please click button NO. Then you will continue to submit a ticket.

Customer Service

Help Center

Further Information

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WHAT IS PRE ORDER?

1. Pre-order means "You can place an order for an item that has not yet been released."
2. For Pre-order items, we offer 50% OFF for only 5 days.
3. A successful Pre-Order must meet our order volume goal. If the goal is not met 15 pcs within the 5-day period, Pre-Order will fail.
4. If the Pre-Order goal is met 15 pcs, orders will be processed and items will be shipped on the expected Ship Date.
5. In case of a failed Pre-Order, payment will be refunded to your Modlily store account at the end of the Pre-Order period.
6. All pre-items enjoy free standard shipping, without minimum order. Pre-items and other items will be separated into different orders compulsorily.

PRE ORDER GUIDANCE

Pre Order Items cannot be combined with coupon codes.
Each batch should be completely filled to ship the order with the confirmation email. If the order is not succeed, your pre-sale items will be automatically cancelled. Refund will be issued in 24 hours.

FAQs

Pre-sales Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Online Help

Message us

After-sales For questions regarding order status and other after-sales support, please Submit a Ticket , and select the order you need help with.

FAQs

Pre-sales Our customer service is offline now. If you have any pre-sale questions, Please submit a ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Live Chat Offline

Message us

After-sales For questions regarding order status and other after-sales support, please Submit a Ticket , and select the order you need help with.

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