Pre-sales
Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.
Pre-sales
Our customer service is offline now. If you have any pre-sale questions, Please submit a ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.
1. Pre-order means "You can place an order for an item that has not yet been released."
2. For Pre-order items, we offer 50% OFF for only 5 days.
3. A successful Pre-Order must meet our order volume goal. If the goal is not met 15 pcs within the 5-day period, Pre-Order will fail.
4. If the Pre-Order goal is met 15 pcs, orders will be processed and items will be shipped on the expected Ship Date.
5. In case of a failed Pre-Order, payment will be refunded to your Modlily store account at the end of the Pre-Order period.
6. All pre-items enjoy free standard shipping, without minimum order. Pre-items and other items will be separated into different orders compulsorily.
PRE ORDER GUIDANCE
Pre Order Items cannot be combined with coupon codes.
Each batch should be completely filled to ship the order with the confirmation email. If the order is not succeed, your pre-sale items will be automatically cancelled. Refund will be issued in 24 hours.
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WHAT IS PRE ORDER?
1. Pre-order means "You can place an order for an item that has not yet been released."
2. For Pre-order items, we offer 50% OFF for only 5 days.
3. A successful Pre-Order must meet our order volume goal. If the goal is not met 15 pcs within the 5-day period, Pre-Order will fail.
4. If the Pre-Order goal is met 15 pcs, orders will be processed and items will be shipped on the expected Ship Date.
5. In case of a failed Pre-Order, payment will be refunded to your Modlily store account at the end of the Pre-Order period.
6. All pre-items enjoy free standard shipping, without minimum order. Pre-items and other items will be separated into different orders compulsorily.
PRE ORDER GUIDANCE
Pre Order Items cannot be combined with coupon codes.
Each batch should be completely filled to ship the order with the confirmation email. If the order is not succeed, your pre-sale items will be automatically cancelled. Refund will be issued in 24 hours.
Measurements should be taken directly on your body.
BUST:
Measure loosely around the fullest part of your bust.
WAIST:
Measure around the narrowest part of your natural waist.
HIPS:
Stand with your feet together, and measure around the fullest part of your hips.
SHIPPINGRETURN
Delivery
Free Shipping over Free Shipping over
Receiving time = Processing time +Shipping time
Shipping Time:
Expedited Shipping: 3-7 Business Days
Standard Shipping: 9-14 Business Days
CHOOSE YOUR SHIPPING COUNTRY AND DESTINATIONS
COUNTRY
Shipping Method
Cost
SHIPPING TIME (excludes processing time)
Unite States
Non-US
As a result of COVID-19, everyone has been asked to stay at home, we want to do our part to help. For all orders placed after February 1, 2020, the return or exchange has been extended from 30 days to 45 days after package(s) delivered.
45 DAYS FREE RETURN & EXCHANGE
If you are not 100% satisfied with the items you received, we gladly accept the free return & exchange for US within 45 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
What is your Return & Exchange Policy?
1. You have 45 days to decide if an item is right for you after package(s) delivered.
2. Flash Sale, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Stockings, Nude Bra, Special offer, Jewelry are not covered by warranty and non-returnable.
3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
4. Any address on the parcel is not approved return address,and we don't accept the returned package without authorized return address from customer service representative.
5. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
6. Please also do not mail any envelopes to the return address for inquiry, we will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!
How to return the order?
1. Log in "My Orders", then click the button beside the order you want to return/refund.
2. You need to download the Return Label in the ticket. A copy of the return label will be send to your email address as well.
3. Please print out your return label and attach it to your sealed return parcel. Drop to your nearest Post Office for mailing.
4. You can also track the package online, then you will know when the package delivered to us.
5. Once we have received the returned item(s), our customer service will apply the refund or ship the exchange item(s) in 7 working days.
6. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
Note:
1. Modlily is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Modlily products. We can’t refund until you contact shipping company to return to correct address or return correct products.
Can I have a full refund for the return?
We will offer full refund of the items you returned, the original shipping fee and insurance are non-refundable.
Free return for 1st package, $7.99USD for 2nd and following returns, which will be deducted from the refund.
What if my package was refused or was undeliverable?
1. Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.
2. Whether you are willing to get a resend or refund, please log in "My Orders", submit a ticket, we will reply in 1 working day.
30 Days easy Return & Exchange We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 30 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
Am I allowed to return or exchange the order? You can return or exchange within 30 days of receipt for most items in new condition.
What is your Return & Exchange Policy? 1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash Sale, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Stockings, Nude Bra, Special offer, Jewelry are not covered by warranty and non-returnable.
3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax when it arrives in our country.
7. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry, we will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!
How to return the order?
1. Log in "My Orders", then click the button beside the order you want to return/refund.
2. Our customer service will communicate with you in the ticket, and approved your application. Please pay attention to the reply we sent every time.
3. After application approved, you will get the Return Address and RMA number in the ticket.
4. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
5. This the most important step, please send us your return tracking number and shipping company by ticket. Without this info, we can't apply any refund for return.
6. You can also track the package online, then you will know when the package delivered to us.
7. Once we have received the returned item(s), our customer service will apply the refund in 7 working days.
8. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
Note:
1. Modlily is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Modlily products. We can’t refund until you contact shipping company to return to correct address or return correct products.
How to exchange the order? We will send a return address first, then you could return the original items. Once you have returned the order, please send the return information, then we will arrange the resend immediately.
Can I have a full refund for the return? We will offer full refund of the items you returned, the original shipping fee and insurance are non-refundable.
Please note that the customer is responsible for the return shipping fee.
What if my package was refused or was undeliverable? 1. Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.
2. Whether you are willing to get a resend or refund, please log in "My Orders", then submit a ticket, we will reply in 1 working day except weekends
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the button beside the order you want to return/refund. 
